W194N11481 McCormick Dr., P.O. Box 309, Germantown, WI 53022   

(800) 643-5424

Warranty and Parts Admin

Systems is growing in Germantown and has a newly created opportunity for a sharp service-oriented administrative team member to be responsible for warranty administration activities & processing replacement part and warranty orders.   

 Job Responsibilities/ Essential Functions:


• Support customers over the telephone & email addressing and resolving questions related to warranty issues & replacement part orders.
• Responsible for processing replacement part and warranty orders for existing products or units.
• Works with Customer Service, Manufacturing, Purchasing, and Shipping & Receiving to effectively and efficiently complete and track orders.
• Processes warranty claims on a timely basis & verifies they comply with manufacturer criteria.
• Reviews incoming warranty claim invoices with a Technical Service Representative to verify correct coding & hours for the repair work completed.
• Works with the incoming warranty inspection team to determine if the part is deemed warranty and then processes the claim accordingly. 
• Works with all internal department managers to get the required warranty approval signatures that pertain to their departments.

Qualifications


• Excellent communication skills- verbal, telephone, in-person and written. Possesses well-polished, telephone and face-to-face communication skills with a personable and professional demeanor.
• 2 years related experience, manufacturing preferred
• Strong computer software skills such as spreadsheets, databases, word processing applications, email, etc. with efficiency.  ERP familiarity or ability to learn.
• Initiative, service-orientation, interpersonal and team skills.
• Associate degree preferred.  High school diploma or equivalent require.

Systems, LLC is a leader in the design and manufacture of loading dock equipment. Our 50+ year history demonstrates our success in the industry and our commitment to safety, quality, innovation, and customer satisfaction. We have state of the art manufacturing centers located in Germantown, Wisconsin and Malvern Arkansas; employees located in every region of the nation; and customers located worldwide. We proudly utilize lean manufacturing techniques to produce the finest dock levelers, truck restraints, and specialty dock equipment all under the "Made in America" label.

Visit our website to learn more about us: www.LoadingDockSystems.com.


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